Tina Falkner, Director of Continuity and Compliance, attended the AACRAO (American Association of Collegiate Registrars and Admissions Officers) annual meeting April 14-17. Here, she reflects on her biggest takeaways from the event.
Several ASR staff members attended and presented at AACRAO. They presented on topics ranging from Constituent Relationship Management (CRM) to data usage to title IV audits. I also found a few sessions really resonated with me. For instance, one session focused on how campuses are using preferred name for students, faculty, and staff. Most schools are doing what we currently do (or hope to do in PeopleSoft 9.0): offering students the option to select a preferred name for their diploma, but using their official name on transcripts, and modifying their student information to reflect a preferred name on class rosters, class schedules, and other "external" facing documents.
The other session that really gripped me was an incident that hits close to home. External pressures on Dickinson State University in North Dakota caused some administrators to bend policies for international students. Though the requested actions "felt wrong," some members of the campus still chose to engage in behavior that was contrary to policy and procedure because they were told to do so. This really made me think about how easy it is to get caught up in the moment and to consider making an exception. It's important we all continue to follow our policies and procedures, bring up issues if they seem improper, and to be mindful that we have policies in place for a reason.
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