One Stop Student Services is replacing their live agent chat with chatbot technology provided by Ivy.ai. The chatbot, “Goldy,” is the same chatbot technology the Office of Information Technology uses on their website for limited topics. The chatbot crawls web content to provide conversational responses to user questions.
The project is being led by Kristen Clements (strategic project/program management team), Trinity Muller (One Stop Student Services), and Eric Anderson (user experience & content strategy team). Testing and training is underway to help ensure accurate and consistent responses to the complex content that One Stop supports. The chatbot is planned to launch on the One Stop website in October 2023.
Showing posts with label chatbot. Show all posts
Showing posts with label chatbot. Show all posts
Thursday, July 13, 2023
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