Last week, the Internal Customer Service Phase II team (Philip Hunter, Jennifer Love, and Ingrid Nuttall) presented a toolkit of internal customer service resources to ASR supervisors. The toolkit includes an onboarding customer service training video which highlights the customer service attributes, customer service resources for supervisors, and potential IDP goals for customer service.
Feedback shared at that meeting has been incorporated into the toolkit and the video, which are all available on the ASR Intranet. Additional feedback that was out of scope for this team's work will be incorporated into the charge for the next Internal Customer Service team.
Philip Hunter, Elyse Paxton, and Sarah Hollerich have worked diligently to create the video highlighted in the toolkit. The video will be available and tracked via ULearn, and will support the orientation of new employees in ASR. Click here to view the ASR customer service training video.
Wednesday, June 26, 2013
ESUP Student: eliminating modifications
As of June 20, the student workstream has 65.3% of IDP topics either complete or in progress and has recommended that 64.7% of current modifications to PeopleSoft for the associated business processes be retired. This reflects the hard work the ESUP Student work stream has done in examining the differences in functionality between 8.9 and 9.0. Whenever possible and practicable, modifications to the system are being retired. In many instances, this has not been easy as the modifications were made for good reasons.
Helpful numbers and websites
Whether you're new to ASR or been here for years, the ASR intranet includes a list of useful phone numbers and websites. You can quickly look up the web address or campus phone number for a variety of services and departments, such as Employee Benefits, Employee Self-Service, Human Resources, Payroll, and the Regents Scholarship Program, among others. Take a peek; it's all just a click away.
Who vs. whom
Ah, this is a tricky one! Let's take a stab at it. "Who" is the subject of a verb while "whom" is an object in the sentence. Or another way to look at it: Who is the subject, and whom is the object. You can substitute a personal pronoun (he/him or she/her) for who/whom. If he or she would be the correct form, the correct choice is who. If him or her would be correct, use whom.
Here are a few examples:
Here are a few examples:
- Who is that person on the sidewalk? (Who is the subject.)
- The four women, three of whom were brunette, walked into the store. (Whom is the object.)
- Mrs. Anderson dined with a doctor whom she had met in Chicago. (She met him in Chicago.)
- Sally is the woman whom I married last year. (I married her.)
Way to go, OCM!
In 2011, the Office of Classroom Management (OCM) and the Office of Information Technology (OIT) announced a partnership that added video conferencing capabilities to the classroom technology system in Humphrey Center 25. The partnership was such a success that OIT is transferring three additional video conferencing rooms into OCM's inventory. The new video conferencing classrooms will be used for courses and events beginning fall semester 2013.
The new classrooms include:
A fourth classroom, Peters 155 (St. Paul), will be converted into a general purpose classroom during fall semester and will be ready for spring 2014 courses and events. Nice job, OCM!
The new classrooms include:
- Magrath 4 (St. Paul)
- Peters 145 (St. Paul)
- Peik Hall 165 (East Bank)
A fourth classroom, Peters 155 (St. Paul), will be converted into a general purpose classroom during fall semester and will be ready for spring 2014 courses and events. Nice job, OCM!
Sign out a portable data projector
As mentioned in a previous issue of News & Notes, you can sign out a laptop or netbook through Google calendar. Now, you can also check out a portable data projector. As a reminder, you'll need to "invite" the projector to a meeting, as you would a regular conference room. You'll find the two projectors and VGA cable under equipment (EQ). Here's the info:
(EQ) ASR-Epson Projector I
(EQ) ASR-Epson Projector II
(EQ) ASR-VGA 25ft Cable
When it's time to pick up a projector, please contact Debbie Henderson, and she'll have it ready for you!
(EQ) ASR-Epson Projector I
(EQ) ASR-Epson Projector II
(EQ) ASR-VGA 25ft Cable
When it's time to pick up a projector, please contact Debbie Henderson, and she'll have it ready for you!
Bursar Office closure
The Bursar Office will permanently close after June 28, 2013. Students are encouraged to make tuition payments online through their Student Account. Due dates and payment options are available on the One Stop Student Services website. Drop boxes in Williamson Hall, Coffman Union and the St. Paul Student Center will no longer be available. The drop box in the Science Teaching and Student Services (STSS) building will remain. To pay by mail, students will need to print a copy of their bill and send it with a check, money order, traveler's check, or cashier's check to the following address:
University of Minnesota Twin Cities
NW 6443
PO Box 1450
Minneapolis, MN 55485-6443
Student questions regarding tuition payments should be directed to One Stop Student Services at 612-624-1111 or onestop@umn.edu. Questions from staff on how student payments will be processed should be directed to Student Account Assistance at 612-625-8007 or sfcmail@umn.edu.
University of Minnesota Twin Cities
NW 6443
PO Box 1450
Minneapolis, MN 55485-6443
Student questions regarding tuition payments should be directed to One Stop Student Services at 612-624-1111 or onestop@umn.edu. Questions from staff on how student payments will be processed should be directed to Student Account Assistance at 612-625-8007 or sfcmail@umn.edu.
Friday, June 14, 2013
People in your neighborhood: Sarah Johnson
Sarah Johnson can remember pretty much anything. She remembers the exact date of her first concert when she was 14 (a 13-hour dance-a-thon hosted by KDWB called Thanks-going Hop). She can even remember exactly what she was wearing. She also remembers the first day she started in ASR.
About 33 years ago, Sarah started in the Office of the Registrar (OTR) as a senior clerk. Currently, Sarah is a student services support assistant.
Sarah is responsible for all degree applications and postings for the College of Education and the School of Nursing. She also works with those colleges on degree clearances.
On top of degrees, Sarah handles all student records and transfers for these two colleges. She is also responsible for transcript work, including transcript requests that come from students with the last names S-Z (excluding X) and being on-call for the transcript helpline.
Another task that she is responsible for is maintaining student grades prior to fall 1999. "If a student has an incomplete from a class they took prior to 1999 and they finish the class, I enter the new grade into the system and archive it," she said. "There aren't a ton of these requests, but there are more than you'd think."
"I have the good fortune of working with people who are mutually supportive and also stimulating, funny, and intelligent," she said. "I have so much history here at the U."
Before joining ASR, Sarah worked in the College of Liberal Arts for a few years. Overall, Sarah has been with the University for a total of 43 years.
"There is a level of intellectual stimulation at the U that you can't get anywhere else," she said. "People here are intellectually curious and informed about the world. It's a great atmosphere."
Sarah currently lives in a loft off East Hennepin in Minneapolis. She recently sold her big Victorian house to downsize. She has two children (a son who is 30 and a daughter who is 43) and four grandchildren.
Sarah loves to learn and has taken a number of journalism and art history classes at Stephens College in Missouri, Minnesota School of Business, and the U.
Her passions are books and music. She has collected records for years, but also enjoys using iTunes to create mixes for her friends. She also goes to a lot of concerts. Her favorite band is the Rolling Stones because "they are the greatest rock and roll band in the world."
Overall, Sarah's coworkers in OTR described her as someone who has a great memory and loves to laugh but is also opinionated and sentimental.
Suddenly Sarah
1. If Sarah could be anything she would be "on time."
2. Her favorite book is "Outlander" by Diana Gabaldon.
3. For Halloween in 1973 she dressed up as Trisha Nixon.
4. If she could have a superpower, it would be to reverse environmental damage. "I want the world to be great for my grandkids."
5. Scotland is her favorite vacation spot.
6. She loves to cook and container gardening on her balcony.
7. She loves lutefisk.
8. She loves Indian food, especially with lamb.
9. Love Actually is her favorite movie.
10. "People may be surprised to find out that I'm basically introverted and I need a lot of alone time."
About 33 years ago, Sarah started in the Office of the Registrar (OTR) as a senior clerk. Currently, Sarah is a student services support assistant.
Sarah is responsible for all degree applications and postings for the College of Education and the School of Nursing. She also works with those colleges on degree clearances.
On top of degrees, Sarah handles all student records and transfers for these two colleges. She is also responsible for transcript work, including transcript requests that come from students with the last names S-Z (excluding X) and being on-call for the transcript helpline.
Another task that she is responsible for is maintaining student grades prior to fall 1999. "If a student has an incomplete from a class they took prior to 1999 and they finish the class, I enter the new grade into the system and archive it," she said. "There aren't a ton of these requests, but there are more than you'd think."
"I have the good fortune of working with people who are mutually supportive and also stimulating, funny, and intelligent," she said. "I have so much history here at the U."
Before joining ASR, Sarah worked in the College of Liberal Arts for a few years. Overall, Sarah has been with the University for a total of 43 years.
"There is a level of intellectual stimulation at the U that you can't get anywhere else," she said. "People here are intellectually curious and informed about the world. It's a great atmosphere."
Sarah currently lives in a loft off East Hennepin in Minneapolis. She recently sold her big Victorian house to downsize. She has two children (a son who is 30 and a daughter who is 43) and four grandchildren.
Sarah loves to learn and has taken a number of journalism and art history classes at Stephens College in Missouri, Minnesota School of Business, and the U.
Her passions are books and music. She has collected records for years, but also enjoys using iTunes to create mixes for her friends. She also goes to a lot of concerts. Her favorite band is the Rolling Stones because "they are the greatest rock and roll band in the world."
Overall, Sarah's coworkers in OTR described her as someone who has a great memory and loves to laugh but is also opinionated and sentimental.
Suddenly Sarah
1. If Sarah could be anything she would be "on time."
2. Her favorite book is "Outlander" by Diana Gabaldon.
3. For Halloween in 1973 she dressed up as Trisha Nixon.
4. If she could have a superpower, it would be to reverse environmental damage. "I want the world to be great for my grandkids."
5. Scotland is her favorite vacation spot.
6. She loves to cook and container gardening on her balcony.
7. She loves lutefisk.
8. She loves Indian food, especially with lamb.
9. Love Actually is her favorite movie.
10. "People may be surprised to find out that I'm basically introverted and I need a lot of alone time."
Changes to the Williamson Hall Service Center this summer
One Stop Student Services will move out of its Williamson Hall service center location later this summer. After analyzing its traffic volume since last August, it has become apparent that a majority of students stop by with questions or concerns for Graduate Student Services and Progress (GSSP) rather than One Stop.
After the One Stop center in Williamson has closed, all visitors to 160 Williamson will be able to enter through the front doors during business hours or check-in with a staff member at the front desk to reach their party. GSSP will also continue to serve graduate and professional students at the Williamson Hall location. A plan is being developed to address staffing needs to accommodate the needs of both in-person graduate and professional student services and other visitors to 160 Williamson.
One Stop has done an outstanding job of supporting GSSP, as well as the rest of the Williamson Hall staff during the past year, and their work is much appreciated.
A transition and external communication plan is being developed, and the transition is expected to be finalized by the end of July. Additional updates regarding this change will be published in future issues of News & Notes and PBED Digest.
After the One Stop center in Williamson has closed, all visitors to 160 Williamson will be able to enter through the front doors during business hours or check-in with a staff member at the front desk to reach their party. GSSP will also continue to serve graduate and professional students at the Williamson Hall location. A plan is being developed to address staffing needs to accommodate the needs of both in-person graduate and professional student services and other visitors to 160 Williamson.
One Stop has done an outstanding job of supporting GSSP, as well as the rest of the Williamson Hall staff during the past year, and their work is much appreciated.
A transition and external communication plan is being developed, and the transition is expected to be finalized by the end of July. Additional updates regarding this change will be published in future issues of News & Notes and PBED Digest.
New to ASR?
Have you recently joined ASR? If so, welcome! You probably feel inundated with new information right now, but when you have a chance, check out ASR's checklist for new employees and employee guide to the University. You'll learn a bit more about resources available on campus and what types of items to discuss with your new department.
Your thoughts matter
The second 2013 ASR employee survey is now open. If you haven't already, please check your email for the survey invitation and take five minutes to complete it. A reminder email will be sent next week to those who have not yet completed the survey. As always, the survey is anonymous, and your feedback is appreciated. The survey deadline is Friday, June 21.
Lunch and learn
If you're looking for tips to enhance your project leadership skills or to more effectively manage daily tasks, look no further. The Project and Work Facilitation unit is hosting a brown bag session about the benefits of understanding project management principles and how they can also be applied to your daily work.
Grab your lunch and join an interactive introduction and discussion about resources available to all ASR staff. To register, click here. The brown bag session will take place Wednesday, June 19 from 12:00 pm - 1:00 pm in STSS 119.
Grab your lunch and join an interactive introduction and discussion about resources available to all ASR staff. To register, click here. The brown bag session will take place Wednesday, June 19 from 12:00 pm - 1:00 pm in STSS 119.
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