One Stop has developed a new staffing model that it hopes to have operational by this summer. The front line of service will be serviced by student workers with One Stop counselors handling the next tier of service. This is a common model in the customer service industry, as well as with other "one stop" models around the nation. The more general types of questions will be handled by student workers while One Stop counselors and Senior One Stop counselors will respond and resolve more specialist types of issues.
Sounds like the old days (84-95ish) the FAIC - Financial Aid Information Center.....staffing model
ReplyDeleteWe had 30 students and 5 full time staff for phones, walkin, outreach, and appointments.
Just shows it all comes back around.