Service Now changes taking effect Thursday, January 15

The Office of Information Technology is rolling out functionality changes to ServiceNow. These changes are expected to take effect on Thursday, January 15, 2015. Find out more about the changes.

Additional resources:

• Replies to a resolved Incident will not reopen it, instead opening in a new contact. More info: Video | KB0018642
• Incident states are being redefined and color-coded. More info: Video | KB0018645
• All resolution timers will run regardless of incident state, and pending incident states will not pause the timer. More info: KB0018643