ServiceNow annual upgrade on July 30

ServiceNow users have been encouraged by the Office of Information Technology to get comfortable with the Geneva user interface in the days before the upgrade.

The following resources will be provided or updated:

Self-Help Guides - Incident & Request and Knowledge Creator & Editor guides will be updated for the Geneva environment by the morning of July 27.

Practice Activities - Guided hands-on activities based on common scenarios will be available through a Moodle site. These activities are expected to take one hour or less, and can be completed in the ServiceNow TST environment. Instructions and a link to the Moodle site will be provided via email to ServiceNow users the morning of July 27.

If you have any questions, contact servicenow-upgrade-team@umn.edu.