One Stop contacts increase, but wait times are down

This time of year is such a busy season for the staff and units of ASR. One Stop Student Services is no exception. For two of the busiest weeks of the year (the week before classes start and the first week of classes), One Stop has seen increases in all modes of service (phone, email, and in-person), yet has seen decreases in wait times for our students, their families, and other customers. Thank you to the Office of Student Finance staff that helped out at our East Bank counter during the increased volume!