Change of College update and terminology review

In the summer of 2023, representatives from OUE and ASR collaborated to improve change of college (internally known as ICT—Intra Campus Transfer) processes and definitions. The ICT working group asked the ASR UX & Content Strategy team for assistance on this project. So far, the team has helped with:

• Journey mapping
• Conducting advisor and transfer advisor interviews
• Gathering transfer-related Google Analytics information
• Organizing and managing a UX team content plan
• Participating in weekly ICT working group meetings
• Developing a terminology review worksheet and working with Usability Services

Gathering student feedback is crucial when altering a student-facing process. The UX team partnered with Usability Services to conduct a terminology review with over 100 student participants. These results will impact how the ICT working group defines the change of college process for both students and staff. The ICT group aims to share this improved definition and process by early November 2023.