The cross-functional team charged with creating a customer service training program for all ASR staff has presented an outline of the proposed program to the project sponsor (Julie Selander) and continues to refine the specifics of the training. In addition, the team is actively working to identify speakers to address some specific parts of the program, including a unified set of customer service expectations. Next steps include finalizing the program, getting sign-off from the directors, and selecting a date for the training.
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