OIT has been working with ServiceNow over the past six months to renew the University's contract. Like many vendors, ServiceNow wants to increase costs to the University per license. The University is working to save money by right-sizing its license usage.
As part of this process, changes are anticipated to Tier 3 escalation and to license management. The ServiceNow FAQ contains answers to common questions, including a reinforcement that IT@UMN remains committed to a shared IT Service Management (ITSM) tool. On August 20, ServiceNow will poll ServiceNow license usage and set the licensing floor.
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