University administrative policy has changed so that the travel card reconciliation period and expense reimbursement period are aligned; these transactions must be processed within 60 days from the return date of travel. This additional time to reconcile will balance the delays for transactions to appear in ChromeRiver.
The best practice for processing Travel Card transactions is to send receipts into Chrome River as soon as possible. Sending receipts to Chrome River first allows the system to read the receipt (with optical character recognition (OCR)) and merge the receipt with the transactions when they load from the bank, which can take several days. Once the transaction has loaded, it will appear in the ‘credit card’ tab of your eWallet; be sure to wait until this happens before creating your report (to check: click on the 3 bars on the top left of the ChromeRiver home page > eWallet > Credit Card).
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