Reporting Errors and Incidents - do not submit tickets

As a reminder, all ASR staff have access to submit and report their own errors and incidents by clicking on the “Report Errors & Incidents” quick link listed in the ASR Intranet’s sidebar. Please do not send tickets in to FAHelp, SFHelp, or other units asking that they report an error or incident for you. Submitting them directly is the best practice to report and accurately track system problems. If you have questions about submitting an error or incident, please speak with your supervisor.

Visit the ASR Intranet to "Report Errors & Incidents". 

How-To Guides for students learning the new system

For ASR staff who work with students, a reminder that the How-to Guides posted on the One Stop website are a great resource for guiding students and staff about processes in the new system.

See what topics are covered at the One Stop website.

Scheduled UMN data storage maintenance

On Aug. 16, 2015 from 6 a.m. to noon, UMN IT will perform maintenance in order to increase the capacity of part of the central storage service, which is currently near 70% of its limit. During this maintenance, the University’s networked data-storage system (also known as General Data storage, Active Directory Shared Drives, eNAS, Files and bulk storage) will be completely unavailable to users.

Learn more about who will be affected.

Wifi Upgrades at UMNTC

University of Minnesota wireless engineers intend to upgrade the software that runs the WiFi network on the Twin Cities campus over the next few weeks which will require two 10-minute service interruptions within the maintenance window. The schedule for upgrades:

• St. Paul and the Fairgrounds on Thursday, Aug. 13 between 9 p.m. and midnight
• Morris, Rochester, and most of the Twin Cities East and West Banks on Thursday, Aug. 20 between 9 p.m. and midnight
• Sports facilities (any facility with InfoTech as its routing core) on Sunday, Aug. 23 - between 7 a.m. and 10 a.m.

If you have any questions please feel free to contact the WiFi engineering team at wifi@umn.edu

Lyris retirement on September 1

The Lyris mass email tool will be retired on September 1. The ASR Communications team is currently in the process of transitioning to the new system, Salesforce Marketing Cloud. It’s an exciting transition that will give the Communications team greater flexibility and efficiency for completing email messages, and access to more metrics. If you work with the Communications team regularly, you may notice some minor adjustments during this period. The team appreciates your patience as they continue to learn and adjust to this new tool.

Reminder to earn Wellness Points before September

In order to save either $400 or $600 on your 2016 UPlan premiums, you must earn your full wellness points by August 31, 2015. As noted by the Wellness Program there’s still time to earn points with:

• A Biometric Screening - 150 points 
• Non-tobacco User Pledge - 25 points 
• Flu Shot Pledge - 25 points 
• Self-reported Wellness Activity - 50 points 

 You can check your wellness points balance in your StayWell Online profile.

Director of the Office of Student Finance (OSF) search update

During the past month, OSF staff (and a few non-OSF staff) have shared their insights with John Vollum, Jeremy Todd and Tina Falkner regarding their work, work processes and organization, as well as the qualities they seek in a new director, and OSF organizational culture. Staff have been candid, thoughtful, and open to thinking about doing work differently.

The information is being used to formulate the OSF director job description, set next steps for the organization (and ASR), and discover opportunities to improve the work culture and climate. It is anticipated that the job description will be finalized in the next few weeks, so recruitment can begin in earnest prior to the start of fall semester.