Boynton Health Service has added two clinics in August for Biometric Health Screening. To register for a clinic, visit the Boynton website. The health screenings take 15-20 minutes, are offered at no cost to UPlan members, and help you earn Wellness Points. If you earn enough wellness points by August 31st, you may qualify for a reduced premium on your UPlan medical coverage next year.
Thursday, July 31, 2014
Work Tip: the SCARF model
Status-Certainty-Autonomy-Relatedness-Fairness (SCARF) is the brain-based model for collaborating with and influencing others. Understanding this can help individuals and organizations function more effectively by reducing conflicts and increasing engagement.
The model was developed by leadership coach and author David Rock, who published an article about SCARF in the NeuroLeadership Journal. Rosie Barry, the assistant director of Organizational Effectiveness here at the University, summarized Rock's findings in a recent presentation, "Building Resilience in the Workplace."
The model was developed by leadership coach and author David Rock, who published an article about SCARF in the NeuroLeadership Journal. Rosie Barry, the assistant director of Organizational Effectiveness here at the University, summarized Rock's findings in a recent presentation, "Building Resilience in the Workplace."
New staff member in GSSP
Chris Abts has accepted the position of Student Personnel Coordinator in Graduate Student Services & Progress (GSSP). He will be replacing Stacia Madsen, who is now the lead business analyst for the Academic Advisement module. Chris previously worked at the University of Wisconsin-Madison and as a social studies teacher. His first day will be August 11.
Communications Team update
If you have a project for the ASR Communications Team, please send an email to asrcomm@umn.edu. This will create a ServiceNow ticket and no special form is required. If you intend the project for a specific person on the team, please feel free to mention that in your email. Thank you for helping us track our projects, ensure needs are met, and provide effective service!
University Strategic Planning
The University's Strategic Planning Workgroup will be hosting a listening session to share its work so far and solicit feedback. The session will be held on Tuesday, August 12, 11 a.m.-noon, in the McNamara Center/Ski-U-Mah Room.
New One Stop counselors and customer relations representatives
One Stop Student Services is buzzing with many new faces. Six new One Stop counselors recently started and began their training program last week. Please welcome Darcy Fastener, Diana Geisinger, Shawn Hennessy, Andy Hoeveler, Richard Zmudzien, and Kristin Kvam.
One Stop's new student workers, the customer relations representatives (CRR), have completed three weeks of training and are transitioning to answering customer calls under the supervision of One Stop counselors. One Stop's phone system now prompts customers to indicate a service preference: "1" for general questions or "2" for specific account questions. Early impressions of the transition have been positive, and CRRs will transition to answer the general questions line independently as they build experience.
Meanwhile, One Stop has been busy with customer contact related to the electronic Financial Aid Award Notice (eFAAN). The top three categories of discussion last week were financial aid packaging, loans, and billing/payment. Last week, One Stop logged 4,090 cases in Salesforce.
One Stop's new student workers, the customer relations representatives (CRR), have completed three weeks of training and are transitioning to answering customer calls under the supervision of One Stop counselors. One Stop's phone system now prompts customers to indicate a service preference: "1" for general questions or "2" for specific account questions. Early impressions of the transition have been positive, and CRRs will transition to answer the general questions line independently as they build experience.
Meanwhile, One Stop has been busy with customer contact related to the electronic Financial Aid Award Notice (eFAAN). The top three categories of discussion last week were financial aid packaging, loans, and billing/payment. Last week, One Stop logged 4,090 cases in Salesforce.
Live Like a Student presents to student athletes about financial literacy
Nate Peterson, assistant director of One Stop Student Services, and Molly Nelson, financial aid coordinator for student athletes, gave a presentation to the University of Minnesota football team about financial aid and financial literacy. This is the first time that Live Like a Student (LLAS) has been invited to speak with a varsity athletics team.
LLAS is also busy preparing for its annual Welcome Week presentation, where 5,500 incoming first year students and 400 incoming transfer students learn about LLAS and ways to save money during college.
LLAS is also busy preparing for its annual Welcome Week presentation, where 5,500 incoming first year students and 400 incoming transfer students learn about LLAS and ways to save money during college.
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