ASR business units busy as bees with start of term activities buzzing

Please be patient with fellow ASR staff and our partners as we head into one of the busiest times of year using a new system for the first time. It's exciting, but there will be bumps.

You can help! Does something in the system looks like it's not working correctly? Are you wondering if it's a bug? Or maybe you don't quite understand why something is working the way it is?

Please submit a ticket to one of our teams set up to provide assistance. Questions and issues related to:

• Financial Aid should be submitted to fahelp@umn.edu
• Student Financials should be submitted to sfhelp@umn.edu
• Student records and training-related questions or issues should be submitted to srhelp@umn.edu
• Communications assistance, please reach out to asrcomm@umn.edu

Submitting tickets to our 'help' areas instead of to individuals that work in those areas, helps ASR track and ensure that your issue will be addressed, and allows us to look for trends that can help our teams understand emerging issues.